ROUTEPAL NG LIMITED
VACATION & HOLIDAY PACKAGE AGREEMENT
CLIENT SERVICE TERMS & CONDITIONS
This Agreement governs the vacation and holiday package services provided by RoutePalNG Limited (“RoutePal“). By signing this Agreement or making payment, the Client confirms acceptance of these Terms.
1. SCOPE OF SERVICES
RoutePal provides professional travel planning and vacation package services, which may include:
The exact services included shall be those stated in the Client’s quotation, invoice or itinerary.
2. ROUTEPAL’S RESPONSIBILITIES
RoutePal agrees to:
3. CLIENT RESPONSIBILITIES
The Client agrees to:
The Client is responsible for any additional costs arising from incorrect information provided.
4. BOOKINGS & PAYMENT
Reservations are confirmed only after:
Prices are based on supplier rates available at the time of booking.
Where suppliers increase prices before confirmation due to exchange rates, taxes, fuel surcharges or government charges, RoutePal reserves the right to revise the quotation before final confirmation.
5. CANCELLATION & REFUNDS
Cancellation requests must be submitted in writing.
Refund eligibility depends on the policies of the relevant supplier, including airlines, hotels, tour operators, cruise operators, transport providers and attractions.
Professional service fees charged by RoutePal for planning and arranging the package are non-refundable once booking and processing have commenced.
Where a supplier approves a refund, RoutePal shall remit the refunded amount to the Client after deducting any applicable supplier charges or agreed administrative fees.
The following refund policy link applies in addition to the above https://www.routepalng.com/refund-policy/
6. CHANGES TO BOOKINGS
Requests to change:
are subject to supplier availability and applicable amendment fees.
Additional charges may apply.
7. FLIGHTS, HOTELS & THIRD-PARTY SERVICES
Flights, hotels, transport providers, tour operators, cruise companies and other suppliers operate independently of RoutePal.
RoutePal acts as an intermediary in arranging these services and cannot guarantee:
Any claims relating to these services shall be subject to the supplier’s own terms and conditions.
8. TRAVEL DOCUMENTS & ENTRY REQUIREMENTS
The Client is solely responsible for ensuring they possess:
Where RoutePal is separately engaged for visa processing, the Visa Application Agreement shall also apply.
9. FORCE MAJEURE
RoutePal shall not be liable for delays, cancellations or changes resulting from circumstances beyond its reasonable control, including:
Where possible, RoutePal will assist the Client in obtaining alternative arrangements, subject to supplier policies and any additional costs.
10. LIMITATION OF RESPONSIBILITY
RoutePal shall exercise reasonable care and skill in arranging the agreed travel services.
However, RoutePal cannot guarantee:
Nothing in this Agreement excludes any rights that cannot lawfully be excluded under applicable Nigerian law.
11. COMPLAINTS & GOVERNING LAW
Any complaint regarding RoutePal’s services should first be submitted in writing within seven (7) days after completion of the trip or occurrence of the issue.
The parties agree to make reasonable efforts to resolve disputes amicably before commencing legal proceedings.
This Agreement shall be governed by the laws of the Federal Republic of Nigeria.
CLIENT DECLARATION
I confirm that:
☐ I have read and understood this Agreement.
☐ I understand that RoutePal arranges travel services but does not own or operate airlines, hotels, tour companies or other travel suppliers.
☐ I understand that supplier terms and conditions apply to my bookings.
☐ I understand that Professional Service Fees become earned once booking and processing commence.
☐ I understand that refunds are subject to the policies of the relevant supplier.
☐ I understand that travel dates, bookings and itineraries may change due to circumstances beyond RoutePal’s control.
☐ I have verified the spelling of all traveller names and travel details.
☐ I have had the opportunity to ask questions and voluntarily agree to be bound by this Agreement.