The Nigeria Civil Aviation Authority (NCAA) has issued a stern warning to international airlines regarding recent concerns over travel disruptions faced by Nigerian passengers. According to Michael Achimugu, the Authority’s Director of Consumer Protection and Public Affairs, multiple complaints have surfaced about airlines selling tickets to travelers, only to transport them partway and then return them to Nigeria.
Achimugu noted that the refusal to allow some Nigerians to continue their journey at intermediate or transit points—often due to visa or entry restrictions—is not only distressing for affected passengers but also damaging to the image of Nigeria’s aviation sector.
He emphasized that such conduct is unacceptable, adding that it is the responsibility of airlines to clearly inform travelers about any visa or entry restrictions before their journey begins.
“Passengers must not be subjected to the inconvenience of being turned back mid-journey due to oversight or negligence on the part of the airline,” he said.
Referencing the Nigeria Civil Aviation Regulations 2023 (Part 19.21.1.1), Achimugu highlighted that all airlines and their agents are required to communicate any known travel restrictions or admissibility concerns to passengers before departure.
He further stressed that airlines should conduct proper screening and ensure that travelers are provided with up-to-date, accurate information concerning their visas and documentation prior to issuing tickets or boarding.
As part of its enforcement measures, the NCAA announced that it will begin taking regulatory action against any airline found to be in violation of these responsibilities. Sanctions could include financial penalties, flight suspensions, or other disciplinary measures deemed necessary.
The NCAA called on all international carriers operating in Nigeria to uphold the highest standards of professionalism, and to prioritize the welfare of Nigerian passengers.