The Nigeria Civil Aviation Authority (NCAA) has stepped in to address concerns from travellers about stolen baggage on Kenya Airways flights, holding a formal engagement in Abuja on 11 February 2026 with the airline and affected passengers.
What Happened
Reports emerged that travelers flying with Kenya Airways had missing iPhones and other valuables taken from their checked‑in luggage — sparking complaints and prompting action from the NCAA’s Directorate of Public Affairs and Consumer Protection.
To address the issue:
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The NCAA facilitated a meeting between representatives of Kenya Airways and passengers whose items were reported stolen.
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The airline joined virtually to discuss the baggage loss and compensation concerns.
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The authority has confirmed that investigations are ongoing to determine liability and work toward fair resolutions for the affected travellers.
Mr. Michael Achimugu, NCAA’s Director of Consumer Protection, and his team led the engagement, reaffirming the regulator’s commitment to ensuring airlines uphold passenger rights — including compensation for lost or stolen baggage under Nigeria’s aviation consumer protection rules.
Why This Matters
Airport baggage loss or theft can cause significant stress, especially when valuables are involved. Consumer protection regulations empower passengers to seek compensation when airlines fail to safeguard their belongings. The NCAA’s involvement shows Nigeria’s aviation authority taking regulatory action seriously to protect travellers and hold carriers accountable when service standards fall short.
As the NCAA continues its review, passengers are being kept informed about progress, and official outcomes or compensation decisions will be announced once investigations conclude.