ROUTEPAL NG LIMITED
VISA APPLICATION & VISA PACKAGE AGREEMENT
CLIENT SERVICE TERMS & CONDITIONS
This Agreement sets out the terms governing the visa advisory and processing services provided by RoutePal NG Limited (“RoutePal“). By signing this Agreement or making payment, the Client confirms that they have read, understood and accepted these Terms.
1. SCOPE OF SERVICES
RoutePal provides professional visa advisory and application support services, which may include:
The services provided shall depend on the visa package purchased by the Client.
2. ROUTEPAL’S RESPONSIBILITIES
RoutePal agrees to:
3. CLIENT RESPONSIBILITIES
The Client agrees to:
The Client remains responsible for the accuracy of all information supplied.
4. PROFESSIONAL FEES
Professional Fees are payments for RoutePal’s expertise and services, including consultation, document review, application preparation, appointment booking and professional advisory services.
Professional Fees become earned once RoutePal commences processing.
Processing is deemed to have commenced when RoutePal undertakes any meaningful work, including:
Professional Fees are non-refundable once processing has commenced.
5. THIRD-PARTY CHARGES
Third-Party Charges may include:
These charges are separate from RoutePal’s Professional Fees and are governed solely by the refund policies of the relevant provider.
6. REFUND POLICY
Unused third-party funds held by RoutePal shall be refunded after reconciliation where applicable.
7. IMPORTANT VISA CONDITIONS
The Client understands and agrees that:
8. APPLICATIONS OUTSIDE COUNTRY OF NATIONALITY
Where the Client chooses to submit a visa application outside:
the Client acknowledges that additional documentary requirements may apply.
RoutePal provides advice based on official guidance and professional experience available at the time of processing but cannot guarantee that supporting documents will be accepted by the receiving Embassy or Visa Application Centre.
The final decision rests solely with the receiving authority.
9. CHANGES TO APPLICATION
Where the Client requests any of the following after processing has commenced:
such request shall constitute a new engagement where substantial additional work is required.
Additional Professional Fees may apply.
10. CONFERENCE, GROUP & TRAVEL PACKAGES
Where RoutePal provides Conference, Group Travel or Special Visa Packages, such packages may include:
Each component remains independent.
Refunds relating to Conference Registration, Flights, Hotels, Insurance or other supplier services shall be governed by the policies of the relevant provider.
11. LIMITATION OF RESPONSIBILITY
RoutePal shall exercise reasonable care and skill in providing its services.
However, RoutePal cannot guarantee:
Nothing in this Agreement excludes any rights that cannot lawfully be excluded under Nigerian law.
12. COMPLAINTS & GOVERNING LAW
Any complaint concerning RoutePal’s services should first be submitted in writing.
The parties agree to make reasonable efforts to resolve disputes amicably before commencing legal proceedings.
This Agreement shall be governed by the laws of the Federal Republic of Nigeria.
CLIENT DECLARATION
I confirm that I understand and accept that:
☐ RoutePal provides professional visa advisory and processing services only.
☐ Visa approval is solely the decision of the relevant Embassy or Immigration Authority.
☐ Professional Fees become earned once RoutePal commences processing.
☐ Third-Party Charges are governed by the refund policies of the relevant providers.
☐ Visa refusal does not automatically entitle me to a refund where RoutePal has provided the agreed services.
☐ Where I submit my application outside my country of nationality or outside the country where my supporting documents were issued, additional documentary requirements may apply and RoutePal cannot guarantee acceptance of those documents.
☐ If I request a change of destination country, visa category or travel purpose after processing has commenced, a new engagement and additional Professional Fees may apply.
☐ I have reviewed these Terms, had the opportunity to ask questions and voluntarily agree to be bound by them.