Thank you for choosing Route Pal. To ensure transparency and understanding, kindly read the following terms and conditions carefully before proceeding with your visa package booking:
1. Payment & Refund Policy
- All initial deposits paid to Route Pal are non-refundable.
This is because the first deposit covers our service charge, applicable processing fees, and non-refundable event entry ticket(s). - In cases where the event entry ticket is transferrable, applicants will be permitted to transfer the ticket to another person under their discretion. Proof of transferability must be provided by the event organizer.
- Route Pal will only offer a refund where the event ticket is confirmed refundable by the event organizer. Our service charges remain non-refundable in all cases.
2. Visa Supporting Documents
- Applicants who opt for visa supporting documents as part of their package should note that:
- The supporting document fee is non-refundable.
- However, the document may be reused for another visa application if still valid.
- If the document expires before reuse, a discounted renewal fee will apply.
3. Visa Application Disclaimer
- Please note that participation in an event does not guarantee visa approval. However, it can enhance the chances of approval when supported by proper documentation.
- Route Pal acts solely as a facilitator and cannot guarantee visa issuance. Visa approval is at the sole discretion of the respective embassy or consular officer.
4. In Case of Visa Refusal
- In the event of a visa refusal:
- The applicant will not be required to pay the remaining balance of the package.
- Route Pal will offer a free reapplication service (i.e., no additional service fee will be charged for a second application).
- However, applicants must pay a new visa fee and VAC (Visa Application Centre) charges for the reapplication.
- Should the visa be approved during the reapplication, the remaining balance of the original package becomes due and must be settled before travel arrangements are confirmed.
5. General Conditions
- All packages are subject to availability and limited space. Early booking is encouraged.
- Route Pal reserves the right to update package prices, inclusions, and timelines based on changes from service providers or embassies.
- Applicants are responsible for providing accurate information and authentic documents. Route Pal is not liable for rejections due to false or misleading submissions.
- All communication must be in writing via official Route Pal channels.
By making a deposit or full payment, the applicant acknowledges and agrees to these terms and conditions.